Preferred check-in time is 30 minutes prior to departure. Flights close for check-in 10 minutes prior to departure.

Each passenger is allowed one carry-on & up to 50 lbs. of baggage without any extra charge. If you have additional baggage, you may be charged at our current excess baggage rate.

If your flight is full, you may have to travel without your baggage, and it may arrive on an earlier or later flight. There is a possibility that your baggage may not travel on the same flight due to weight, balance, and space limitations. However, we will make every possible effort to assist your baggage to your destination as quickly as possible.

Customers without a need for an entire aircraft to ship their freight are welcome to entrust us with their shipment on any of our scheduled flights with space available. For hassle-free, safe, and secure transportation, we require that the freight is packaged securely and meets our company’s weight and dimension requirements (Please call for any questions regarding freight size).

The cost of transportation for freight based on individual item weights, and charged per pound. Envelopes are charged at a flat fee depending on the flight route.

In order to maintain our commitment to efficiency, we require that all freight must be picked up on the day of its arrival at the designated destination. Please note that any delays in the scheduled pick-up may incur additional fees.

For logistics support, please contact our customer service team and we would be happy to assist you in any way possible.

Firearms: Any firearms or weapons must be unloaded and stored properly in it’s case PRIOR to passenger arrival at the airport for check-in.

Dangerous Goods: There are a number of dangerous goods currently allowed and not allowed on our passenger aircraft such as certain lithium batteries, dry ice, or aerosols. For any questions regarding dangerous or potentially prohibited goods, please call (888)505-3624.

Special Freight: Any awkwardly sized, large, or heavy items requiring special assistance must be disclosed of prior to check-in and are subject to additional fees. Baggage or freight that cannot fit in the nose or rear baggage compartments cannot fly on a regularly scheduled flight and must be booked on a separate aircraft.

Weather: In the event of a weather-related cancellation, passengers can select from three options: reschedule to the next available flight, hold on to the ticket as credit for later use, or receive a refund with a 10% fee.

Mechanical: In the event of a mechanical cancellation, passengers will have the option to either wait for the next available aircraft, save the ticket as credit for a later date, or receive a refund with no fee applied.

Children under 24 months do not require a ticket and can fly at no cost, but are required to ride on an adult (18 or older) companion’s lap.

Children aged 24 months and older will require their own ticket and seat.

Any children aged 5-12 years old and traveling without an adult are considered “Unaccompanied Minors” (UM’s). To book a reservation for a UM, a parent or guardian must do so either over the phone or in-person at one of our service desks.

The person picking up the UM(s) at their destination airport needs to check in with the arrival station using their ID prior to the UM’s flight departure.

For any questions regarding Unaccompanied Minors, please call (888) 505-3624

Passengers who require special assistance for boarding, deboarding, baggage handling, wheelchairs or strollers are requested to contact us in advance of their travel day.

To make sure that our staff are able to provide you with the best possible assistance, passengers who require special help are requested to book their flights over the phone or in-person at one of our customer service locations.

In keeping with DOT regulations, we make every effort to accommodate service animals. However, our planes do not have any separation between the flight deck and the passenger cabin, and loose animals can be a potential threat to the safety of the flight.

Our staff will be happy to work with you to determine the best restraint mechanism that will allow you to be near your service animal, while also maintaining the safety of the flight.

Passengers with Service Animals are also given the option to either check their animals inside of their crates during check-in, or passengers may lead their pet into the aircraft and ensure they are secured in their crate before taking their seats.

If it is necessary to check and/or stow your animal in a kennel, you will NOT be charged any related transport fees.

Any animals traveling with passengers MUST be kept in an appropriately sized kennel for the entire duration of the flight.

Please ensure that your pet has had an opportunity to “relive themselves” before their travels and that they have any food and/or water

Frequent Flyers or larger travel groups can utilize our bulk ticket pricing to save 20% off their flights. Tickets are sold per route in groups of 6 or 12. Call for pricing.

Bulk Tickets can be saved under a single name, a family/group, or under a business account.

Bulk Tickets Never Expire.

Bulk tickets are available for sale at any of our in-person service locations, or over the phone at (888)505-3624

Gift Certificates are available for purchase at any of our in-person ticket counters. It is also possible to get your hands on a flight voucher via community events, raffles, and other special occasions. 

Certificates and vouchers can be used for any person’s booking, but must be claimed by the person named on the certificate.

Passengers wanting to use their credit or vouchers must do so either in-person at one of our service locations, or over the phone at (888)505-3624.

Kenai Aviation is not responsible for any lost/stolen gift certificates or voucher codes.